{"id":1870,"date":"2023-08-29T10:16:16","date_gmt":"2023-08-29T14:16:16","guid":{"rendered":"https:\/\/dealdealdeal.ca\/faq\/"},"modified":"2023-09-10T17:06:00","modified_gmt":"2023-09-10T21:06:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/dealdealdeal.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are we located?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We are located in Montreal, Quebec, Canada.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We offer different items, including products for Baby, Cleaning, Clothing, Food, Green Products, Home Medical, Houseware, Health and beauty, Medicine, Personal Care, Pets, Skin Care, Wellness, and so much more! If the product you are looking for isn\u2019t there let us know and we\u2019ll find it for you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy buy your products online?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Save money and avoid traffic, running around the city, and finding parking. Make great deals from the comfort of your living room. We have a massive selection of products and we also offer quick shipping across Canada.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich methods of payment are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Visa\/Visa debit, MasterCard\/Mastercard Debit, American Express, PayPal. We can only accept Canadian and American credit card numbers. We cannot accept cheques or money orders, and obviously, you can\u2019t pay cash.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow old do you have to be to order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To order on DEALDEALDEAL.ca, you must be of the legal age as defined by your province. If you’re not an adult, we ask to have a parent or guardian purchase for you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does it work with tax?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Taxes are charged based on the final destination, province, or territory where the order is shipped. Once your order is complete, taxes will be calculated automatically in your cart based on the delivery address.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you know when your order is confirmed and being processed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once your order is complete, you’ll receive an order confirmation email from us to let you know that we received your order. Once the order is ready and ships, you’ll receive one more email to let you know. If you don’t receive an email confirmation for your order, check your “Spam” or “Junk Mail” folder. It happens sometimes some email providers send our emails there. At any time feel free to call us to confirm your order or check on its status, we\u2019re always happy to help!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen do you get charged for your order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You get charged as soon as you complete the order process and confirm payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Upon payment confirmation of your order, you’ll receive a notification by email. This email will indicate when we received your order, when your order is being processed, and when we estimate shipping your order from our shipping center. Once the order leaves our shipping center you will get another email which will contain tracking info. We invite you to contact our customer service at any time if you have any questions. Please ensure to have your order ID, which will accelerate the process and help us find your order quickly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to cancel and order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you want to cancel an order after you’ve placed it, we will do our best to help you. Note that order cancellation is time-sensitive, you need to reach out to our customer service staff as quickly as possible, either by phone 450.280.2929 #601 or by email\u00a0info@dealdealdeal.ca. Please ensure that you include your order number in your email, and\/or have it in hand if you are phoning in. *Please note, that once your order moves into processing, we may not be able to cancel it as it may have been picked or shipped already. If this situation occurs, we can help facilitate the return upon delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you make changes to an order that has already been placed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please triple check your order before confirming it. We can not add additional items or edit any details once your order has been placed. If you\u00a0made an error in your order, you need to reach out to our customer service staff as quickly as possible, either by phone 450.280.2929 #601 or by email\u00a0info@dealdealdeal.ca.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow not to loose items in your cart?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have an Dealdealdeal account and you are logged in, then items you add to your shopping cart will always follow you on any browser and computer on which you are logged in your Dealdealdeal account. The items will only be removed, either when you check out, or remove them from your cart manually. Note that if you are not logged in to your Dealdealdeal account, items may not be there if you leave the site and comeback. It\u2019s always better to create an account or login before to add items in your cart.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe item you want is sold out. What to do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We apologize for the inconvenience. While we can be 100% sure as to when the item will be available again, you can get notified when we are back in stock. In order to be notified you will need to make sure you have an account set-up. Then visit the product page and enter your email address in the space provided, and you will be notified by email once this product becomes available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs creating an account mandatory to order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No it is not necessary. You can shop in guest mode. However, communication is always easier when you have an active account and your email is in our database.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOrder history?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When you log in your Dealdealdeal account, you just need to go over to the order history menu to review all your past orders!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do we ship?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We provide a fast-shipping service everywhere in Canada and United State. We work with all major freight and parcels services ; Canada Post, UPS, FedEx, Purolator, Canpar, GLS, and more.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShipping surcharge. Does it apply to you?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Click here for more information and to access the full list of postal codes ineligible for free shipping.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much time before you order arrives?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We require 1 to 3 business days to process your order and get it shipped out. Once the order is ready and leaves our warehouse it\u2019s in the hands of the freight companies and we unfortunately don\u2019t have control over the delivery schedules. You can track your order* with your shipping confirmation email in which you will find the tracking number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to track and order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once your order ships you will get an email providing you with the tracking information for your order. You can use this link to track your shipment, and it is typically updated as your order status changes. If you can\u2019t find your email notification you can go in your Dealdealdeal account and retrieve the information from your order history. If you have any issues in the process don\u2019t hesitate to contact our customer service agent and we\u2019ll gladly help you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tReturn policy, can you return stuff?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All products are sold as is and are final sale. Therefore we do not accept returns.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat type of security measures we have?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your privacy and protection are at the core of our priorities. We use an encryption system for all communications between you and our servers with regards to any information about your identity and financial details. We monitor data at all times to ensure all information is secure and protected.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich methods of payment are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We offer many forms of payments. Note that all orders must be done online and that we do not take any order over the phone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you remember my credit card number?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For a safer experience and to make sure no financial information can be compromised we do not keep your credit card or payment method information on our website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tYou want to change the email address on your account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you want to make changes to your account including email address, you can log in your account and make the changes directly in your account. If you have any issues please contact our customer service staff, either by phone 450.280.2929 #601 or by email\u00a0info@dealdealdeal.ca<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat's the content of the newsletter, and how does it work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The newsletter, or email communications, may contain rebates, promotions, contests, updates on the company, changes to the website. updated product information, and other specials. When you create your account, you’ll be prompt to subscribe, if you want you can check the box to say yes. If you don\u2019t want any newsletter, you just leave the box unchecked. Keep in mind you can always unsubscribe at any time by logging into your account on Dealdealdeal. If you\u2019re having issues don\u2019t hesitate to reach out to our team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tManufacturer's coupon?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We don\u2019t accept manufacturers or other companies\u2019 coupons.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOrder arrives damaged?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If your order arrives and it\u2019s damaged, please contact our customer service staff, either by phone 450.280.2929 #601 or by email\u00a0info@dealdealdeal.ca.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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  • \n\t\t\t\t\t\t\t\t\t\tDEAL DEAL DEAL<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\tDEAL DEAL DEAL<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\tDEAL DEAL DEAL<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Sign up to receive our latest offers<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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